Operating model consultancy
Operating Model Design Consultancy
Define how work, accountability, governance and capabilities should come together.
An operating model turns strategy into the practical design of an organisation: what work is done, where it sits, how decisions are made and how teams interact.
Reward Associates provides operating model design consultancy with an integrated view of capabilities, activities, organisation structure, roles, decision rights, governance, workforce and reward. We help leadership teams translate strategic choices into a model that people can understand and implement.
Our support
- Target operating model design
- Capability and activity mapping
- Organisation structure
- Accountabilities and decision rights
- Governance forums
- Role design
- Interfaces and ways of working
- Location and sourcing considerations
- Workforce implications
- Implementation planning
From strategy to operation
- Strategic priorities and customer needs
- Core capabilities and activities
- Central, local and shared responsibilities
- Decision rights and governance
- Organisation layers and spans
- Critical roles and skills
- Technology, process and data dependencies
- Transition and implementation risk
Our approach
Understand
Clarify business strategy, workforce priorities, current arrangements and the case for change.
Analyse
Review evidence, data, market practice, employee outcomes, cost and risk.
Design
Develop practical options and test their impact with key stakeholders.
Implement
Translate the agreed approach into clear frameworks, governance, communication and action.
Typical outcomes
- A clearer connection between strategy and organisation
- Defined accountabilities and decision rights
- More effective interfaces between teams
- An organisation structure aligned to required capabilities
- A practical roadmap for transition
Operating model design questions
What is an operating model?
An operating model explains how an organisation delivers its strategy: the capabilities and activities required, where accountability sits, how decisions are made and how teams, processes, technology and data work together.
What is the difference between an operating model and organisation design?
The operating model is broader. It defines how the organisation should operate; organisation design translates relevant choices into structures, roles, layers, spans and reporting relationships.
When should an operating model be reviewed?
Common triggers include a new strategy, growth, restructuring, merger or acquisition, geographic expansion, technology change, unclear accountability, duplicated work or persistent difficulty making decisions.
Do you support implementation?
Yes. Support can include design principles, options, governance, role implications, organisation structure, workforce requirements, transition planning and implementation governance.
Related expertise
Discuss your operating model
Reward Associates can provide independent, senior-led support from initial diagnosis through design and implementation.